In an effort to better serve all of our customers through email support, we're implementing a new support ticketing system later this week. Our new system utilizes ZenDesk, a leading online support system, to organize, track and manage support requests. Use of our products has grown tremendously over the past six months and this change reflects our commitment to ensuring that our outstanding customer support continues to scale with our growth.
So, what's new?
Actually, you don't have to do anything differently to utilize the new system. Just continue sending your support requests by email to support@publishpath.com and those requests will be automatically logged into the system. Replies to your requests will be delivered back to you by email and you can continue to utilize email to interact with our support team.
However, you'll also have the option of creating an account on our online system, where you will be able to log in to view and manage all of your support requests. This gives you an additional layer of interaction with the support system, should you choose to use it. You'll find links to the online system in the support replies you receive by email. Again, using the online system is optional. If you wish, you can communicate with support by email only.
Talk to you soon
Keep an eye on our Twitter feed for details about when the new system is launched. We hope you'll enjoy the new functionality. We remain committed to providing you with outstanding support for the future.
Posted on
Tue, February 24, 2009
by Tim Wall
filed under