Due to winter storms, our corporate headquarters in Oklahoma City lost power as of 12:00 pm CST on Monday, December 10th, 2007. Our on-site data center servers and phone systems were shut down and our temporary backup systems have been exhausted. As a result, our team is working remotely and we are unable to be contacted by phone. You may contact us by email via our support email address at support@elementfusion.com, or through our project portal.
Websites running on our Water, Sky, and Light products and accounts on our Icebrrg product may have experienced temporary interruptions in service. Though the products run at our off-site data center in Dallas, TX, portions of the domain configuration are served from our internal data center. Therefore, some, and only some, of the websites on these products may have encountered problems. Again, this outage did not affect every website. In most cases, if you run a website on your own domain, it was not affected. Regardless, we have taken the extra step of transferring all domain service for these product websites to our off-site data center and all service on Water, Sky, Light and Icebrrg should be restored. This change was enabled by 2pm CST, resulting in down time of approximately two hours for affected sites.
Customers who have stand-alone websites hosted at our local data center and those who have custom applications hosted at our local data center are still affected by this outage and will continue to be affected until power is restored to our facility. For this we apologize. We are working to restore all servers as soon as possible. We will continue to post updates with relevant new information as it becomes available.
If you have questions or concerns, please feel free to contact us by email at support@elementfusion.com.
Thank you for your understanding during this difficult time.
The Element Fusion Team
Posted on
Mon, December 10, 2007
by Tim Wall