We're continuing to roll out pieces of our billing system overhaul, heading toward the big finale coming soon. Today, we added another step in that direction with the launch of our account messaging system. This system provides notices to you, as the account holder, about important issues with your account, especially relating to payment problems that could lead to service interruption. These messages are never seen by your clients or other website users. Only the account holder sees these messages when logged in.
We've added this feature to help ensure that we're communicating with you in every way possible regarding your account. We already send out email notifications whenever there is a critical message to communicate. This internal messaging just adds another layer of communication. Please keep in mind that if there is ever a problem with payment on your account and you need help, we are always here to work with you so please just contact us and we'll walk you through what you need to do.
One nice thing about the new messaging system is that you can "close" messages after you have read them and they will go away.
The new messaging system rolled out alongside a bunch of other behind-the-scenes improvements, taking us another step closer toward our new account and billing interface. Stay tuned.
Here's a look at how the messages will look inside your account.
Posted on
Thursday, May 14, 2009
by Tim Wall
filed under