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Using Facebook for business (part 2): making it sustainable

I'm always very cautious about adding more effort to our company's marketing mix. It's very easy to start something that can't be sustained. If we're not careful, we can end up with blogs that never have posts added, or Facebook pages that are little more than a few fan photos. This is why I spent a lot of time evaluating Facebook before getting our company into it. Actually, I am still in the evaluation process, as we haven't made any official ties yet to our Facebook page. I may still determine that there isn't enough reward to justify the effort.

Leverage what you already have

However, I have increased the reward / effort ratio dramatically by using Facebook primarily as a mirror to other content that we are already creating. We already put a lot of energy into our blog, so I simply publish our blog onto our Facebook page. Voila! Instant Facebook content. We've also recently added Twitter as a company communications channel. The Facebook TwitterSync application lets us synchronize our Facebook status with our Twitter feed and publish all of our tweets onto our Facebook page. Again, more exposure with no added effort.

Facebook should be secondary

It's important to note in all of this that we are not originating any of our content in Facebook itself. Why would we? Sure, Facebook has 30 million users, but that's nothing compared to the total number of internet users. So, it makes sense to keep our marketing website the primary focus. This may seem like a simple point, but I think it's critical to understand. As I said in part one, Facebook isn't magic. It really doesn't offer anything new. It simply expands and enhances the reach of the efforts we already undertake.

One exception to this is with photos. I've started adding photos to Facebook directly. It would likely be more "pure" to add photos to Flickr, but I haven't quite seen the advantage of that yet. Having photos on Facebook gives you some cool functionality that can be of benefit, and there's no way to integrate that functionality seamlessly with Flickr. There are lots of Flickr Facebook apps, but none of them really do much more than just display a bunch of photos on your page. So, at least currently, I'm considering making Facebook the place to store some company photos. Of course, this is subject to change, and naturally, I will still store some photos on our primary website as well.

If it's just doubling content, why use it?

This is a practical question, and the answer goes back to my argument in part one. Facebook does have 30 million users, putting it, in my opinion, just on the brink of becoming something really powerful. If they can continue to build their user-base and improve their page support for companies and brands, then having a "presence" on Facebook is a worthwhile thing. But nothing says that presence has to be completely unique.

This is just like your company having a presence at a trade show or other function. Likely, the content shared at those functions is always the same, but having the presence in multiple places is a good way to promote the brand. By creating a Facebook page that mirrors content your company is producing anyway, you can establish a Facebook presence with minimal ongoing effort, making it more likely that your presence will sustain rather than fizzle.

6 comments (Add your own)

1. Billy Johnson wrote:
With syndicating your content aren't you just adding duplicate content on the web? This will end up diluting the effectiveness of the content on your website, which could become counterproductive.

If you haven't considered it try adding a leader to a post on your website. This will not only help you to avoid duplicate content, you will start to generate links from a "social networking" site.

May 6, 2008 @ 4:51 PM

2. dave ruzius wrote:
great reading...

q: were you able to find a facebook flickr app that works on a page? It seems all are restricted to usage on a profile....

appreciate your help.

July 17, 2008 @ 4:55 AM

3. Tim Wall wrote:
@dave, I haven't found any flickr apps that meet our purposes. Most of them seem pretty clunky to me. Haven't looked closely to see if any of them work on a page but it wouldn't surprise me if they do not.

July 18, 2008 @ 9:08 AM

4. Becky Carroll wrote:
Hi Tim,

It has been a few months since you started working on this; how it is going now? Have you seen enough reward to justify the efforts? I would love to create a little "mini case-study" on Element Fusion to use in the Marketing via New Media class I teach at UC San Diego Extension. Let me know!

October 5, 2008 @ 2:15 PM

5. Tim Wall wrote:
@Becky, thanks for the follow up. Actually, we haven't seen enough result on Facebook to warrant going any further than what we have currently. We still have our page and it feeds in our blog content, but the lack of elegant apps for Facebook pages is really hindering. In fact, currently we can't even feed in our Twitter content because the only app that worked on pages, TwitterSync, is down due to Twitter taking IM functionality offline. We occassionally add some photos and videos and use the page as a bit of a public archive for that type of stuff, but on the whole, I just don't think Facebook pages are quite ready to really offer value to the small business. Certainly there are other uses for facebook from a networking and communication point of view, but at this point, I guess it's just not offering us anything unique other than another location to push out our brand.

October 6, 2008 @ 9:08 AM

6. Tim Wall wrote:
@Becky, that said, I'd still be willing to talk with you about what we have discovered / learned ... etc. if it would be helpful for your class. Just let me know.

October 6, 2008 @ 9:10 AM

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